Outlook Error

[mccorski]

Has anyone had this error before. It is only happening for a single user, either on their local Outlook or their Citrix version. The server is Exchange 2000 SP3, on Windows 2000 SP4.

Any ideas, help or suggestions would be great, thanx...

[kyuss]

What action is being performed that causes the error?

[mccorski]

Simply opening Outlook, as I mentioned, either the local client or via Citrix.

I have looked at the rules, there are no rules set up for the user, go figure, yet another obscure error message...

[chip256]

the only thing i'd be able to suggest would be permissions on their mailbox or maybe out of space for a temp/swap file on the drive where their profile is stored.

[mccorski]

Thanks for the suggestion, I have checked these and all is well.

Permissions are fine for the mailbox
There is space limitations but the user is well within these.

Still the error occurs.

I have had a look at Outllok Web Access, it does not happen there....if that's any help?
:confused:

[MisterBishi]

Go to Tools, Options, Rules wizard and edit the rule that's causing the error to see what its trying to do.

My guess is that the user has set up a rule to move a certain type of message (eg. from a certain sender or with keywords in the msg) to another folder or pst, and that folder no longer exists.

The fact that it doesnt happen in OWA suggests it's a client only rule, so there's a good chance there's a pst involved.

[mccorski]

As I mentioned before, there are no no rules running on the client, either locally or on Citrix.

Not only are there no rules running, there are actually no rules at all.