Customer Service Engineer

[Lujan]

My Work, Anchor, has a opening to replace me. I've been offered bajillions more to go elsewhere. For information about the company go to their website.

We have a full time opening for a Customer Support Engineer at our
Sydney CBD office, for immediate start.

Our Customer Support Engineers:

* are self motivated, working in a dynamic, fast-paced environment
that demands quick learning and initiative,

* have excellent English communication skills and a good phone manner,

* get a buzz out of assisting helpless customers,

* are keen and creative, able to quickly identify problems and
embiggen customer satisfaction,

* stay abreast of current web development trends and technologies,

* have a little bit of experience with Linux and Windows system
administration,

* are familiar with end user applications such as Outlook, Frontpage,
Mail.app, WS-FTP).

Responsibilities in this position include:

* First level technical support; email configuration, publishing new
websites, resetting passwords to a combination of pet names, birth
dates, and phone numbers.

* Order processing; hosting accounts, domain registrations, ssl
certificates. Configuration of services required to provision
these productes: BIND zonefiles, Apache virtualhosts, postfix and
sendmail virtual maps, PostgreSQL and MySQL databases.

* Assisting senior systems engineers; deployment of new servers,
network configuration, network monitoring and diagnostics.

Remuneration: $35k package
* coffee
* beer
* couches
* foosball
* dual head workstation

Minimum qualifications: Year 12/HSC.

Please send your CV in plain text, PDF, or, if absolutely necessary in
Word to jobs@anchor.com.au

[repeat]

Too bad I'm in Melbourne, sounds like an easy job :(

[Glompbot]

If I wasn't already earning more than that, I'd consider it.

Also, I don't meet the year 12 requirement.... and any company that requires that really isn't worth working for.

[The Avatar]

Went to their site, no mention of said job.

Their web hosting plans are awfully expensive and I think me applying for this job would conflict with my current contract with 1337.as hosting.

[lowededwookie]

Man I'm earning $10000 more than that and I've got absolutely no qualifications to do my job which is exactly the same as this job.

Right place at the right time I guess. Story of my life really.

[Lujan]

hey, I'm leaving for 3X that salary, to do the same job elsewhere. I didn't say it paid well, I said it was a job.

The_Avatar, try comparing their prices to other hosts in australia. The job is not advertised on our website because we don't want to.

[batmanx2]

anybody know of any jobs in FL?

[kré]

anybody know of any jobs in FL?

maybe you should try a forum that actually has a decent amount of people in the USA. just a thought :confused:

[STallingU]

Wish I had of seen this when you first posted it. Oh well.

[Lujan]

they have another job going now for a junior sysadmin/ 2nd level customer support, looking for people with a couple of years unix exp, even if its just hobby level.

[Lujan]

Level 2 Tech Support / Junior Systems Administrator

Anchor is a leading Australian hosting provider based in
Sydney, providing a range of services from domain name
registrations, shared hosting, managed servers and
co-location.

We are seeking an enthusiastic new staff member with about 2
years hobbyist experience in Linux administration to join
our team as Junior Systems Administrator and Second Level
customer support.

You will be working under guidance of senior administrators,
on the Anchor server farm of 60+ machines, using both
popular open source and custom systems automation tools to
deploy and maintain services and servers.

Responsibilities of this role include:

Customer support via email and telephone.

Configuration of system services including Apache, BIND,
Postfix and Sendmail, PostgreSQL, MySQL, and Tomcat as
required for customer provisioning.

Routine maintenance of shared and dedicated hosting
servers; applying security updates, scheduling outages,
responding to network monitoring systems.

Overseeing the ordering process to assure high standards
and ensure quality of service.

Preparation and installation of new servers into the data
centre.

Hence, the ideal candidate will have a good phone manner and
excellent communication skills, have had plenty of exposure
to Linux and Free/Open Source software, and possibly the
hint of an obsessive-compulsive attention to detail.

This is a great position for a recent graduate wanting to
cut their teeth in systems administration.

Anchor is located in the CBD, within spitting distance of
public transport and many many pubs, and has its own coffee
machine, beer fridge, and a fussball table.

Salary package: $43k

Send resumes in plain text or PDF via email to
jobs at anchor dot com dot au.

[STallingU]

I've never used linux but I do have an obsessive-compulsive attention to detail. I used to design supermarkets on cad so you need to be picky about detail for that. Thanx anyway.

[tikdoph]

I've never used linux but I do have an obsessive-compulsive attention to detail. I used to design supermarkets on cad so you need to be picky about detail for that. Thanx anyway.
Which would explain why there's not enough room in the aisles at Chatswood Coles for two trolleys to pass each other. :P

[STallingU]

I also hid the pineapples in the tampon aisle. Fuck now you know where to go. :D