Work for Optus?

[TheAwesome]

Hi all.... its been quite a while amd things have changed... a lot!
Anyhoo... Im about to move to Sydney, I just started woking for Optus there, was just wondering if anyone else on here happens to work for them too? I know there are a fair few people here that have call centre jobs, just wondering if there are any collegues here?1

BTW... how cool are the boobs! :boobies:

Chio!

[Benwah]

Don't work for them, but work with them a lot, what area are you going to be working in, networking/data, hosting, voice, mobiles (yuck!)

[banga]

:pclove: if you working in the internet side of things you could setup a free ftp server for zgeek with 300 terrabytes of warez YEAH!!!!! pirate will give you lots of man love :goodluck: :flash:

[SirTwist]

I work in Chatswood in the DSL Customer Service centre (currently seconded to phone faults). What are you going to be doing?

Unfortunatley, zgeek is blocked by the corporate content filters :gaygun:

[Glompbot]

I almost considered it... then I thought better and got a job with apple.

I never, ever, ever ever want to work for an ISP again as a phone monkey.

[BlueBoy]

Careers forum.

[FritzTheCat]

I work in Chatswood in the DSL Customer Service centre (currently seconded to phone faults). What are you going to be doing?
Unfortunatley, zgeek is blocked by the corporate content filters :gaygun:

I used to, *cough*, work with this slacker at one of his former places of emplyment...also an ISP and also on the call desk..

aahhh *sighs*...those were the days, sheer gold :mdr: :)

now I'm slacking off overseas in Canada while he's continuing his fine form I hope :8:. He's a good bloke.

[Scumbag]

Call Centre work is like scrubbing toilets.

Its shit, degrading and you feel dirty afterwards.

[Glompbot]

I think that really depends on WHERE you work.

I would have agreed with you - but my current job is awesome... mostly I just sit with my feet up, drinking tea and reading a book.

occasionally I take calls

I've had 3 aggro calls IN TOTAL since I started in August.

[ShinymetalASS]

I have an idea.

Optus should do a merger with Prime Communications.

Then you could work for Optamus Prime.

[TheAwesome]

Im in mobile.... but not res customer service... in Small Medium Business.. MBA (Mobile Business Activations) to be precise, so I dont really deal with shirty customers, only with dealers. Looks like my Fiance has a job at the Chatswood centre. She has a second interview tomorrow! Then we will be one big happy Optus sponsered family! YAY! - But seriously, my jobs pretty cool, and I know Im being paid about 8 grand more than the competitors.... so that helps keep me happy! :)

[DCenT3]

Since your into optus and all. Can you please try to get answers why optus cable was down almost the whole day? it made life so much harder with net. i want answers. Please explain!!

[dozer]

Call Centre work is like scrubbing toilets.

Its shit, degrading and you feel dirty afterwards.

you forgot those fantastic workplace agreements you get to sign, oh and who can forget kpi's....

[TheAwesome]

Since your into optus and all. Can you please try to get answers why optus cable was down almost the whole day? it made life so much harder with net. i want answers. Please explain!!


No Idea man.... I work in mobile... which is a whole other building in a whole other suburb let alone seperate department.

[astro]

Call center work is for people who can read a script, but have no real brain or technical knowledge of their own. "Oh, did you try turning it off and on? Did you try hard resetting the modem? Did you try unplugging all the phones in the house? Oh, it must be Telstra. Yeah, you have shitty lines. That's it. Nothing we can do."

[DCenT3]

No Idea man.... I work in mobile... which is a whole other building in a whole other suburb let alone seperate department.

ok fair enough. All day, the modem couldnt register an i.p at all so it was really gaybar. Ahh well.

[TheAwesome]

Call center work is for people who can read a script, but have no real brain or technical knowledge of their own. "Oh, did you try turning it off and on? Did you try hard resetting the modem? Did you try unplugging all the phones in the house? Oh, it must be Telstra. Yeah, you have shitty lines. That's it. Nothing we can do."

Ummm.... no scripts here... and Im not tech support... so I dont really need technical knowledge. Not all call centre jobs are a bunch of monkeys sitting behind an abicus! My jobs great. We have the power and authority to make decisions and take actions. If there is anything we are unsure of... palm it off to a TL, but other than that we are given quite a bit of responsibility! So there goes your brainless script reading baboon theory astro!

[TheAwesome]

ok fair enough. All day, the modem couldnt register an i.p at all so it was really gaybar. Ahh well.
Yeah, sux when stuff like that happens... Im about to sign up for unwired... That way I can sit at my desk and chat on MSN and look at whatever I want without being monitored by the man!

[Glompbot]

Ummm.... no scripts here... and Im not tech support... so I dont really need technical knowledge. Not all call centre jobs are a bunch of monkeys sitting behind an abicus! My jobs great. We have the power and authority to make decisions and take actions. If there is anything we are unsure of... palm it off to a TL, but other than that we are given quite a bit of responsibility! So there goes your brainless script reading baboon theory astro!

I agree, I've done tech support in 2 callcentres...
There has been no scripts in either one...
Except for the legal stuff we're advised we have to read word for word to customers.... but thats legal stuff not tech support stuff.

But its safe to assume anyone who calls is an idiot, so you go over the basic stuff... blustering at me, over the phone, about how great your job is is only going to make me think you're more of an idiot, and a dickhead to boot.

Like the systems admin who didn't even bother checking if he could browse to his router and to check if it was actually told to connect.

There are exceptions, like the programmer the other day who knew to check the console logs for reasons why he got an error importing photos to iphoto... He was cool, he admitted he knew what the problem was, but no idea how to fix it... so of course, i'm going to take him through the basic isolation steps (new user, safe boot, update software to recent patch, so on) turned out his library was corrupt and he had to manually recreate it as the main rebuild of the library doesn't work. If he had blustered at me about not wanting to go through the basic steps, I wouldn't have been able to isolate that issue and resolve his problem.

If I don't know something, I do what any other tech would do in any other industry - research it. If researching it doesn't give me any results, then I consult tier 2. I don't think its even possible to work off a script in any kind of technical support. You have steps you need to troubleshoot to isolate an issue, and they always change depending upon the issue or upon the results of the previous troubleshooting. If you want to try to script that, it'd be interesting, but there are way too many vairables.

The only kind of tech support scripting we have at my job is a simple acronym "PAIR" - probe, analyse, isolate, and something starting with R which is either research or resolve, I have NFI.

[astro]

Does anyone else hear white noise?

[Mooney]

hehe i send some of those stupid people to your call centres :D stupid idoits ring up sensis complaining to us about how something doesnt work, i just ask what there problem then give them the tech support or customer service number of what ever company has pissed them off...it seems to be telstra and optus coming first atm though i think that the people are stupid and just shouldnt own technology. get asked for apple occasionally, at least once a day so its slowly getting there!

[Glompbot]

hehe i send some of those stupid people to your call centres :D stupid idoits ring up sensis complaining to us about how something doesnt work, i just ask what there problem then give them the tech support or customer service number of what ever company has pissed them off...it seems to be telstra and optus coming first atm though i think that the people are stupid and just shouldnt own technology. get asked for apple occasionally, at least once a day so its slowly getting there!

probably ipod calls.

I don't get those calls... most of the time.

[kré]

http://www.crayonline.com/pics/oakies.jpg

[Mooney]

i work for the sensis 1234 thing, some guy rang up saturday saying he had locked himself out of his phone and he didnt know how to get back in... were supposed to only look up yellow and white pages and all that shit but im feeling sorry for this guy so i asked what does he mean when "locked himself out" turns out he'd locked his keypad and didnt know how to fix it... i just gave him the telstra faults number and ended the call, luckly it was my last call before my break so i could just laugh my head off without disturbing another customer!

ahhh such interesting people on the weekend...

[SirTwist]

I used to, *cough*, work with this slacker at one of his former places of emplyment...also an ISP and also on the call desk..

aahhh *sighs*...those were the days, sheer gold :mdr: :)

now I'm slacking off overseas in Canada while he's continuing his fine form I hope :8:. He's a good bloke.

Nah... taking it seriously this time. Maybe they won't give me a formal warning for reading USER FRIENDLY while I wait for the queue management s/w to load this time :confused:

[SirTwist]

- But seriously, my jobs pretty cool, and I know Im being paid about 8 grand more than the competitors.... so that helps keep me happy! :)

That was one of the considerations that made me choose OptusNet over BigPond as an employer

[FritzTheCat]

You must spread some Reputation around before giving it to SirTwist again.

:8: