Online sales not to blame for Harvey Norman fail
HARVEY NORMAN has scored the poorest customer service rating of Australia’s major retailers, in a new survey by consumer advocate group Choice.
The group used shadow shoppers to rate the customer service performance of 10 of the biggest retailers, including Myer, David Jones, Target and JB Hi-Fi.
While Harvey Norman received the worst feedback, Choice said the majority of stores surveyed provided a ”frustrating” shopping experience, with staff frequently ignoring customers and showing a lack of product knowledge.
The outspoken chairman of Harvey Norman, Gerry Harvey – who has loudly but, so far, unsuccessfully campaigned for a reduction in the GST-free threshold on overseas online purchases – said the results of the Choice survey contradicted the feedback he received from customers.
